As a Commercial Director, I know what a great customer experience should be and because of this I very rarely write contractor recommendations. Given our whole experience I wanted to highly recommend Diane Berry and her team for the kitchen refit they completed in our barn conversion. If your looking for a kitchen designer then you need someone who is a great listener, practical designer with a deep knowledge and experience to understand the customer needs……………Diane has all these skills and when you understand just how professional she is, you can see why she has so many certificates and design awards. She has vast knowledge of all the great product options she can access and she takes care to really understand the outcomes needed.After a faultless design and ordering process the challenge was passed to Martin and his installation team. The pre start meetings on site with Martin really helped to get everything ready for the start day. Our installer, besides being a great guy, was a true craftsman. Many times he reviewed parts of the install against his high standards and in stead of opting for a short cut he refitted to get the perfect finish he expected!
Yes all projects have a few hiccups and our install has 2 issues with components not coming through exactly as they were designed. Now this is where Diane and her team really differentiate her business from the many others!!!! The main issue was some unit interiors not exactly matching versa the design: we had not really noticed it but to Diane’s credit she and her team did! …….. again the team could have looked for a shortcut/cover up option. Not a chance…………..instead Diane personally drove to see us on her day off to explain face to face the issue and offer us the best options to find a solution.
As the whole team are employed and not sub contracted they are all engaged in living and breathing the culture and exceptional standards that Diane sets!!! Great business to deal with.
Taken from Houzz UK July 2020